Outcome 5

          I feel I gained the majority of my communication techniques during the Leadership/Management class during the BSN program. Of course the leadership/management project helped improve my communication abilities due to the fact that I had to give a presentation to my managers and describe, using assertive yet appropriate communication, ways they could improve their leaderships style.  During the Leadership/Management class I also wrote a discussion about the NCSBN’s 5 Rights of Delegation, which include the right task, circumstance, person, direction and communication, and supervision.  Without delegation and teamwork between coworkers the accuracy of the plan of care and actual quality of patient care would suffer.  I also wrote an essay during this class pertaining to the many strategies that can be utilized for overcoming communication barriers including the use of “I” statements, repeat back, enhancing listening skills, and noticing nonverbal signals. During the Professional nursing class I was taught more communication techniques especially the importance of avoiding preconceived ideas and assumptions, which is extremely pertinent when working in healthcare in order to avoid stereotyping or bias so that patient care does not suffer.  

            When delegating I will always double check that the task has been completed, as this is the most important part of delegation.  I will also make sure those I delegate to understand the specifics of the task completely and will reiterate to them the importance of letting me know when the task has been completed.  I plan on utilizing the many communication strategies I have learned throughout the ADN and BSN program in order to work effectively with my coworkers and to provide exceptional patient care.  I remember a quote about teamwork from reading the text for the clinical portion of the Leadership/Management class which stated, “The delivery of compassionate quality care requires a commitment by all members of the organization within all clinical discipline to accept responsibility for establishing and maintaining healthy interpersonal relationships,” (2009, Koloroutis, p 5).  I will remember that communication is essential to establishing this relationship.

Koloroutis, M. (2009). Relationship based care: A model for transforming practice. 

(11^th ed). Minneapolis, MN: Creative Health Care Management.

Outcome 5 Assignments Link